Workshop: Using the EFQM Excellence Model and Standards together

This workshop will give you an understanding of how standards such as ISO and other sector-specific standards fit with the EFQM Excellence Model and can be used to the best advantage of the organisation.

Booking information        Workshop presenters        In-house training

Delegates will

• Gain an understanding of standards including:
  
  • Customer Service Excellence
  • Investors in People
  • ISO 9001 (Quality)
  • ISO 14001 (Environmental)
  • ISO 22301 (Business Continuity)
  • ISO 27001 (Information Systems Security)
  • ISO 50001 (Energy)
• Look at some existing and emerging standards in other areas of business activity and sectors, for example link-up in the Rail industry.
• Gain an understanding of the difference between audits and assessment
• Learn where standards fit with the Model and how they can help with continuous improvement

Workshop includes

• Sharing experience of working with standards and the Model
• Practical exercises to understand your current level of readiness for specific standards
• Reviewing where you are now to determine if certification by a UKAS recognised body is appropriate and how to go forward
• Prioritising your next steps

Workshop fee

• BQF member - £150 excluding VAT
• CQI member - £175 excluding VAT
• Non-member - £300 excluding VAT

The price of a workshop place includes refreshments and a sandwich lunch.

Regular Plus, Key Plus and Premier members all receive a number of these workshops FREE of charge as part of their membership package. Please contact us to confirm eligibility by email or call 020 7654 5000.

Bookings

• Book online using the links below
• Complete and return the 2012 workshops booking form

Workshop presenters

Ley Hill Solutions - Tom McCormick and Graham Hull
Ley Hill Solutions is one of Europe's most innovative consultancy organisations, specialising in the tools and methods to improve the way businesses work and perform. Ley Hill's consultants use internationally recognised standards and frameworks such as ISO9001, the EFQM Excellence Model and RADAR to develop solutions that work for the organisations that wish to deploy them. Tom and Graham are two of Ley Hill's most experienced consultants.

Tom McCormick has over 20 years' experience of business improvement and development using change and quality management techniques, and has worked with the Model for over 15 years. In his role as an assessor for the UK Excellence Award since 1998 and a senior assessor since 2002, he has assessed and worked with Award applicants including finalists and winners, as well as those in the early stages of using the Model. He also assesses applicants for Recognised for Excellence (R4E). His experience covers private, public and voluntary sector organisations from well-known global brands and major departments of state to privately-owned small businesses and charitable trusts. As an ISO lead auditor, Tom advises organisations on development and integration of their management systems to achieve ISO Certification by UKAS-accredited bodies. 

After working in industry for nearly 25 years, Graham Hull is now the Managing Director of Ley Hill Solutions and has over 15 years' experience of working with the Model. He has helped numerous organisations across the world to achieve success and recognition for their achievements in quality management. He is a senior assessor for the UK Excellence Award, a Committed To Excellence (C2E) and R4E validator, and Chair of the Business Continuity Networking Group.

He specialises in helping organisations of all sizes develop their management processes and implement business improvement programmes. As an ISO lead auditor he provides specialist support to organisations wishing to integrate their various management systems such as ISO9001 (Quality Management) with ISO14001 (Environmental).

In-house workshops and bespoke training courses

In-house workshops and bespoke training courses are available to both members and non-members. Please contact us to discuss your requirements by email or call 020 7654 5000.