![]()
Why do we need an Excellence Model?Regardless of sector, size, structure or maturity, all organisations need to establish an appropriate management framework to be successful.
The EFQM Excellence Model is a practical, non-prescriptive framework that enables organisations to:
'The benefits of the Model are well-proven in world-class companies and we are keen to follow their lead and achieve similar levels of success. It is widely used across Siemens in the UK and has achieved fantastic results.'
Gordon Wakeford, Managing Director of Siemens Infrastructure and Cities, Siemens Mobility
The Model is one of three integrated components which together can enable an organisation to improve its performance and achieve sustainable success:
Using these has helped organisations of all sizes and from all sectors to compare themselves with the attributes, qualities and achievements of sustainable organisations. They can be used to develop a culture of excellence, bring consistency to management style, access good practices, drive innovation and improve results.
The Model is based on nine criteria: five of these are 'Enablers' and four are 'Results':
|
Enablers |
Results |
|
1. Leadership |
1. People Results |
|
2. People |
2. Customer Results |
|
3. Strategy |
3. Society Results |
|
4. Partnerships and Resources |
4. Key Results |
|
5. Processes, Products and Services |
|
The arrows in the diagram below emphasise the dynamic nature of the Model, showing how 'Learning, Creativity and Innovation' help to improve the 'Enablers' that in turn lead to improved 'Results'.

The revised 2010 version of the Model was launched on 29 September 2009. It was updated to recognise emerging trends such as innovation, risk management and sustainability, and to incorporate feedback from a wide range of stakeholders.
More information is available in the new EFQM Excellence Model 2010 Guide, copies of which can be obtained by visiting our online publications shop or by contacting Annabelle Flower on 020 7654 5006 or annabelle.flower@bqf.org.uk.
We can help you implement the Model in your organisation with a range of products and services including:
'How to use the Excellence Model' workshop
EFQM Excellence Model Training
EFQM Excellence Model User Networking Group
EFQM Excellence Model User LinkedIn Group
Alternatively contact us for more information.