The EFQM Excellence Model will help you assess where you are on the path to excellence

EFQM Excellence Model

EFQM Excellence Model 2013While there are many performance improvement tools and techniques available, at the BQF we recommend that organisations which want to achieve and sustain excellence use the EFQM Excellence Model.

Making your business a better business

Used by thousands of organisations across Europe, the Model is a practical, non-prescriptive framework which will help your business become a better business.

It will enable your organisation to:

  • Gain competitive advantage
  • Improve its business performance
  • Increase its productivity and profitability
  • Streamline its operations
  • Raise its employee engagement
  • Raise its customer satisfaction
  • Embed continuous improvement
  • Enhance its brand reputation

'The benefits of the Model are well-proven in world-class companies and we are keen to follow their lead and achieve similar levels of success. It is widely used across Siemens in the UK and has achieved fantastic results.'
Gordon Wakeford, Managing Director of Siemens Infrastructure and Cities, Siemens Mobility

'(The Model) helps to measure delivery against strategic goals, brings consistency to management style and drives innovation.'
Sir Patrick Brown, Chairman, Go-Ahead Group

As EFQM's Primary Partner in the UK, we can help you implement the Model in your organisation with official training, certification and publications.

EFQM training brochure


Download a copy of the EFQM Excellence Model training courses brochure.

An introduction to the EFQM Excellence Model

Excellence criteria

The Model is based on nine criteria:



1. Leadership

1. People Results

2. People

2. Customer Results

3. Strategy

3. Society Results

4. Partnerships and Resources

4. Business Results

5. Processes, Products and Services


The Enablers are concerned with how results are achieved, while the Results are concerned with what has been achieved. Each of the criteria has a high-level definition, and is supported by a number of sub-criteria which go into more detail.

EFQM Excellence Model 2013

The arrows in the diagram above emphasise the dynamic nature of the Model, and indicate that 'Learning, Creativity and Innovation' feed into the 'Enablers', which in turn leads to improved 'Results'.

Integrated components

Integrated components

The Model is supported by the following integrated components:

Harnessing these has helped organisations of all sizes and sectors to compare themselves with the attributes, qualities and achievements of excellent ones. They can be used to develop a culture of excellence, bring consistency to management style, access good practices, drive innovation and improve results.

Learn more about the Model

We can help you implement the Model in your organisation with a range of products and services including:

Find out more

Find out more

For more information on how we can help you implement the Model in your organisation, call us on 020 7654 5000 or contact us online.