The EFQM Excellence Model will help you assess where you are on the path to excellence

EFQM Excellence Model

Why do we need an Excellence Model?

Regardless of sector, size, structure or maturity, all organisations need to establish an appropriate management framework to be successful.

The EFQM Excellence Model is a practical, non-prescriptive framework that enables organisations to:

  • Understand their key strengths and potential gaps in relation to their stated vision and mission
  • Effectively communicate ideas within and outside the organisation
  • Integrate existing and planned initiatives, removing duplication and identifying gaps
  • Provide a basic structure for the organisation’s management system

'The benefits of the Model are well-proven in world-class companies and we are keen to follow their lead and achieve similar levels of success. It is widely used across Siemens in the UK and has achieved fantastic results.'
Gordon Wakeford, Managing Director of Siemens Infrastructure and Cities, Siemens Mobility

An introduction to EFQM and the EFQM Excellence Model 

 

The Model is one of three integrated components which together can enable an organisation to improve its performance and achieve sustainable success:

  • Fundamental Concepts of Excellence - the underlying principles of the Model which are the essential foundation of achieving sustainable excellence for any organisation.
  • RADAR logic - a dynamic assessment framework and powerful management tool 
  • EFQM Excellence Model - the framework to help organisations convert the Fundamental Concepts and RADAR logic into practice.

Using these has helped organisations of all sizes and from all sectors to compare themselves with the attributes, qualities and achievements of sustainable organisations. They can be used to develop a culture of excellence, bring consistency to management style, access good practices, drive innovation and improve results.

Excellence criteria

The Model is based on nine criteria: five of these are 'Enablers' and four are 'Results':

Enablers

Results

1. Leadership

1. People Results

2. People

2. Customer Results

3. Strategy

3. Society Results

4. Partnerships and Resources

4. Key Results

5. Processes, Products and Services

 

The arrows in the diagram below emphasise the dynamic nature of the Model, showing how 'Learning, Creativity and Innovation' help to improve the 'Enablers' that in turn lead to improved 'Results'.

EFQM Excellence Model

2010 EFQM Excellence Model

The revised 2010 version of the Model was launched on 29 September 2009. It was updated to recognise emerging trends such as innovation, risk management and sustainability, and to incorporate feedback from a wide range of stakeholders.

More information is available in the new EFQM Excellence Model 2010 Guide, copies of which can be obtained by visiting our online publications shop or by contacting Annabelle Flower on 020 7654 5006 or annabelle.flower@bqf.org.uk.

Learn more about the Model

We can help you implement the Model in your organisation with a range of products and services including:

'How to use the Excellence Model' workshop

Online publications shop

EFQM Excellence Model Training

EFQM Excellence Model User Networking Group

EFQM Excellence Model User LinkedIn Group

BQF Snapshot

Case studies

Alternatively contact us for more information.