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EFQM Recognised for Excellence case study - Specialist Schools and Academies Trust (SSAT)

Specialist Schools and Academies Trust

SSAT is an independent, not-for-profit membership organisation dedicated to raising levels of achievement in secondary education. It works with headteachers, teachers and students to encourage them to develop and share new and effective teaching and learning practice, and to support schools to raise standards and levels of achievement.

Embedded excellence

SSAT's excellence journey began in 2004 when it first adopted the EFQM Excellence Model as a framework for performance measurement and improvement. Excellence is now embedded in everything it does and this is reflected in its corporate plan which is based on the nine criteria of the Model.

After achieving EFQM Committed to Excellence in 2004, SSAT's next step was to progress to EFQM Recognised for Excellence. It began this in 2006 and was successfully certified at 3 star level. It renewed its certification in 2008 and achieved the highest 5 star score that year, having made significant improvements in all nine criteria of the Model. Its biggest gains were in the areas of leadership, customer results and people results.

Strengthened scores

In renewing its certification in 2011, it has managed to not only retain its 5 stars, but also to strengthen its scores in some of the key criteria against a backdrop of considerable change.

'The feedback we received was invaluable in helping to shape our business plans. We have applied greater rigour to our performance monitoring, extended our use of benchmarking and become more systematic in how we listen to our customers and make improvements based on what they say.'
Jennifer Dalby, Corporate Planning Manager, SSAT

'SSAT has really benefited from working with the framework provided by the EFQM Excellence Model. The organisation has become committed to continuous improvement and is increasingly driven by data. We will continue our focus on improvement in every part of SSAT by working with the Model, and I would highly recommend it to service organisations.'
Elizabeth Reid, Chief Executive, SSAT

Find out more

Find out more

For more details about EFQM Recognised for Excellence and the EFQM Levels of Excellence programme, please call Ian Swain on 020 7654 5009 or contact us online.

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