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Customer Experience case studies
Allianz Insurance Allianz Insurance has a vision of a future based on a commitment to customer care and employee engagement.
Boots UK Boots UK has built its success on its 'people platform' - a commitment to delivering the best customer care experience in the business.
George George is at the cutting edge of supermarket fashion retail. Its emphasis on quality, style and value fits in with the expectations of its many customers.
Goodhead Group Goodhead Group explains how it has enhanced the status of the customer to take its customer service to the next level,
Grwp Gwalia As a not-for-profit provider of social housing in south and mid-Wales, Grwp Gwalia addresses customer satisfaction from all sides of the business.
Halcrow Engineering consultancy Halcrow reveals how it is meeting the challenges of delivering great customer service across different sectors and global markets.
Liverpool Direct Limited Director of SIA Service and Customer Access Service Sarah Parr explains how analysing customer journeys hasset Liverpool Direct Limited's SIA Service on the path to excellence.
Microsoft Microsoft shares top tips on how companies can harness the power of digital platforms to deliver excellent customer service.