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Customer Experience case studies
Allianz Insurance Allianz Insurance has a vision of a future based on a commitment to customer care and employee engagement.
Boots UK Boots UK has built its success on its 'people platform' - a commitment to delivering the best customer care experience in the business.
George George's emphasis on quality, style and value fits in with the expectations of their many customers.
Goodhead Group Goodhead Group explains how they have enhanced the status of the customer.
Grwp Gwalia Find out how Grwp Gwalia addresses customer satisfaction from all sides of the business.
Halcrow Engineering consultancy Halcrow reveals how it is meeting the challenges of delivering great customer service across different sectors and global markets.
Liverpool Direct Limited*NEW* Director of SIA Service and Customer Access Service Sarah Parr explains how analysing customer journeys hasset Liverpool Direct Limited's SIA Service on the path to excellence.
Microsoft Microsoft UK reveals how the company set about meeting the world's demands.