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Customer Experience case studies

  • Making innovation happenAllianz Insurance
    Allianz Insurance has a vision of a future based on a commitment to customer care and employee engagement.
  • That happy customer feelingBoots UK
    Boots UK has built its success on its 'people platform' - a commitment to delivering the best customer care experience in the business.
  • Cutting your clothGeorge
    George is at the cutting edge of supermarket fashion retail. Its emphasis on quality, style and value fits in with the expectations of its many customers.
  • Goodhead GroupGoodhead Group
    Goodhead Group explains how it has enhanced the status of the customer to take its customer service to the next level,
  • Grwp GwaliaGrwp Gwalia
    As a not-for-profit provider of social housing in south and mid-Wales, Grwp Gwalia addresses customer satisfaction from all sides of the business.
  • Building success from the ground upHalcrow
    Engineering consultancy Halcrow reveals how it is meeting the challenges of delivering great customer service across different sectors and global markets.
  • What Great Looks LikeLiverpool Direct Limited
    Director of SIA Service and Customer Access Service Sarah Parr explains how analysing customer journeys has set Liverpool Direct Limited's SIA Service on the path to excellence.
  • Microsoft MasterclassMicrosoft
    Microsoft shares top tips on how companies can harness the power of digital platforms to deliver excellent customer service.
  • National Savings and Investments (NS&I)National Savings and Investments (NS&I)
    NS&I looks at how it has gone from being product-focused to putting the customer at the heart of the business.
  • Play your cards rightVocaLink
    International payments specialists VocaLink explains how discouraging customer feedback has inspired it to lead the pack in finance innovation.
  • Good is no longer good enoughWhiteConcierge
    WhiteConcierge introduce its 'Diamond Standard' which offers high quality customer service even under pressure.

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