The UK Excellence Award is one of the highest accolades any organisation in the UK can receive. - it recognises organisations which have demonstrated excellence in all areas of operation. Entrants are required to undergo a rigorous formal assessment against the EFQM Excellence Model and a site visit by a team of trained assessors.
FTPE operates 2,250 train services a week connecting towns and cities across the North of England and Scotland. They employ 1,150 people across the network serving over 70,000 customers every day. A customer-led business, FTPE focuses on self-assessment to identify continuous improvement as part of the delivery of high quality service to customers. Consistently achieving enviably high scores in national passenger surveys, they are quick to react to feedback - for example complaints of overcrowding led to the increase of seat capacity by 30%. FTPE looks beyond its own industry for examples of innovation, as well as embedding a strong Leadership programme across the organisation, so that people feel empowered, engaged and committed to the organisation's continued success, and achievement of many Rail Industry Awards and accolades.
The University of Chester is a leading member of the Cathedrals Group: a network of British Universities founded as faith-based Higher Education (HE) institutions. SSG's main vision and mission focuses on preparing their students to take a full and active role, not just in their futures but also their communities. Their primary roles include Welfare, Disability, Student Skills Development and sport and provide an ‘out-of-hours' service for all residential students. SSG also provides the pastoral care and development of approximately 18,000 students across two campuses.
SSG's customer service provision has been recognised by the achievement of many awards and accolades including an ‘Outstanding' rating consistently for three years and, in 2012, a most improved student experience award in the Times HE Student Experience Survey.
Winning the UK Excellence Award is an exceptional achievement for any organisation - in doing so, both First TransPennine Express and University of Chester join an elite club of high performers.'
Ian Stokes, Chief Executive of the BQF
For more information on entering the 2015 UK Excellence Award please contact the Awards Office on 020 7654 5010 or contact us online.