Committed to Excellence is designed for organisations, or organisational units, that are at the beginning of their journey to Excellence. For these organisations, the emphasis is on creating passion and commitment amongst internal stakeholders, in order to generate the necessary momentum to start improvement activities. For applicant organisations, Committed to Excellence provides them a practical and simple way to build on their knowledge and experience of the EFQM Excellence Model and RADAR logic.
Who should apply?
Any organisation, regardless of location, size or sector, can apply - whether large businesses, small and medium sized enterprises, public sector organisations, or operational units.
Why should you apply and what are the benefits to your organisation?
Identify areas for improvement through Self-Assessment, in a simple and practical way
Be more structured and rigorous in the way you prioritise, document and implement the resulting improvement activities
Receive constructive feedback from an experienced external source, on the improvement projects you have implemented and the results achieved. The feedback provided will help focus further improvement activity and can serve as an input for business planning
Receive a distinctive and prestigious international recognition based on the most widely used Management framework in Europe (The EFQM Excellence Model).
Benchmark against other organisations using the same framework, including role mode organisations.
Gain practical experience and learn from preparing for the site visit.
Achieving C2E certification involves three stages.
Stage One: Self-Assessment
The first task is to carry out a simple assessment against the nine criteria of the Excellence
Model using the questionnaire approach (the simplest) or any other method approved by the BQF. The output from
this stage is a list of improvement opportunities for prioritisation and development of an action plan.
Stage Two: Improving Performance
The main steps involved in improving performance are:
agreeing the prioritisation criteria and prioritising the improvements
planning the improvement activities
implementing the improvements
This leads to development of an action plan to help implement and monitor actions, as well as to provide
the necessary documentation for validation.
Stage Three: Validation
Applicants receive a visit from a trained validator 6-9 months after completion of the self-assessment and development of the Improvement/Action plan. The visit should take no longer than a day and allows the validator to see improvement in action.
All organisations receive a feedback report detailing the outcome of the process and successful ones receive a certificate and C2E logo.
Unsuccessful organisations are given feedback on the areas in which they need to improve before re-applying.
"The British Quality Foundation's recognition programme provided us with ideal opportunities to support our drive for continuous improvement "
- Ian Paske (Chief Executive, Stevenage Borough Council)
"C2E engendered a real sense of pride and achievement within the company, providing a focus and creating a unified approach to our continuous improvement activity."
- Rebecca Cope-Lewis (Group Quality Systems Manager, MITIE Group)
"Working through the C2E application proved to be a huge learning curve for all involved... C2E provided a better understanding of the need to set targets and measure what is important."
"C2E provided a clear direction and motivation for us to achieve customer focused improvement targets within agreed timescales across a diverse range of services."
- Sarah King (Deputy Head - Facilities Department, Thames Valley University)
Fees (excl. VAT):
C2E starts from £1950 + VAT. Please contact the BQF for more details.
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