JMU wins award for the way it is run ( Liverpool Daily Post - 22 October 2008 ) .pdf, 95KB

A Quality Result ( Manufacturing Today - 29 September 2008 ) .pdf, 1.5 MB

Leadership ( Director - 29 September 2008 ) .pdf, 153 KB

Recognition is a Powerful Tool ( Human Resources - 04 September 2008 ) .pdf, 647 KB

Business Wisdom ( Financial Times - 02 August 2008 ) .pdf, 99 KB

Getting Customer Service Really Right( Customer - June 2008 ) .pdf, 735 KB

Best Practice ( Director - January 2008 ) .pdf, 1.7MB

A Streamlined Approach ( Public Service Review - November 2007 ) .pdf, 513 KB

It Pays to Listen ( Works Management - October 2007 ) .pdf, 1.9MB

Getting the Balance Right ( CFF - July 2007 ) .pdf, 688 KB

How Well Do You Know Your Customers? ( ICS magazine - April 2007 ) .pdf, 1.6 MB

Tony Blair's fails to mention the managers ( Personnel Today - April 2007 ) .pdf, 47 KB